Property management IT
IT for property management companies: tenant requests, building networks and records you can stand behind.
Property managers run on requests, keys, cameras and tenant files spread across many buildings. We built OB TECH, the building maintenance app used by a Dubai property owner across 92 buildings and 2,989 flats, with eight roles and every request on record from the tenant's photo to the tenant's signature.
The problems we see
The IT problems property managers bring to us.
The office is the easy part. The buildings, the field staff and the tenant data are where things go wrong.
- Requests on WhatsApp and paper
- Maintenance requests arrive by message, call and paper, so nobody can say who has the job, when the visit is or what the parts cost.
- Tenant data everywhere
- Passport copies, Ejari documents and payment details in shared folders and personal phones, under the UAE PDPL (Federal Decree-Law No. 45 of 2021).
- Cameras and doors per building
- CCTV recorders and access systems bought building by building, with default passwords and no one checking they still record.
- Building networks nobody owns
- Internet links, switches and Wi-Fi in lobbies and plant rooms, installed by different contractors with no diagram.
- Field staff without proper accounts
- Technicians and supervisors sharing logins on shared phones, so there is no record of who closed which job.
- Invoice and owner reporting
- Owners asking for cost reports that take days to pull together from spreadsheets.
Which of our services fit
What we run for a property manager.
- Custom maintenance and tenant-request apps, like OB TECH, with every step and cost on record
- CCTV and access control per building, on their own network and checked monthly
- Building networks, firewalls and Wi-Fi to one written standard across your portfolio
- Microsoft 365 with named accounts and MFA for office and field staff
- Helpdesk and onsite support under managed IT or an AMC
- Backups of tenant files and accounts, checked daily and restored on a schedule
How it starts
From a portfolio review to steady running.
- 1
Office and building review
We review the office IT, a sample of buildings and how maintenance requests and tenant files are handled today.
- 2
Fixed quote and plan
A fixed quote with changes ranked by risk, and a standard for every building you add later.
- 3
Roll out building by building
Network, camera and access changes done one building at a time, starting with the ones that cause most calls.
- 4
Monthly reporting
Support at the hours agreed in the contract, and a monthly report on tickets, cameras, patching and backups.
Work we can point to
Work for property owners and multi-site operators.
OB TECH building maintenance app · Dubai property owner
92 buildings, 2,989 flats and eight roles in one app: tenant request with photos, foreman visit, quotation, after photos and tenant sign-off.
Read the case studyMulti-site firewall rollout · UAE
Standardised, centrally supported next-generation firewalls across multiple UAE sites.
Read the case studyMulti-entity group IT · UAE
One IT operating model across several companies under a single UAE group.
Read the case studyGoogle Workspace to Microsoft 365 · UAE
Mail, files and identity moved to Microsoft 365 with cut-over planning and user support.
Read the case study5,000+ clients served since 2004 · 10,000+ projects delivered since 2004 · 4.6★ from 200+ Google reviews · Teams in 3 countries, with a UAE head office
Questions
What property and facilities managers ask us.
Can you build a maintenance request app for our buildings?
Yes. We built OB TECH for a Dubai property owner with 92 buildings and 2,989 flats. Tenants raise requests with photos, foremen and stores update each step, the office confirms payment and the tenant signs off. We can build to your own process.
Do you install and look after CCTV and access control?
Yes. We supply and install cameras, recorders and door access, put them on their own network, change default passwords and check that recording works as part of the monthly report.
How do you protect tenant data?
Tenant files move into Microsoft 365 or a file server with permissions by team, MFA on every account, logging of who opened what, and backups. This supports your UAE PDPL obligations; your legal adviser confirms what applies to you.
We keep adding buildings. How do you handle that?
Each building gets the same written network, camera and backup standard, priced per building, so a new one is set up the same way as the last.
Do you work with owners' associations and facilities management companies?
Yes. The same problems apply: many sites, field staff on phones and records owners want to see. We size support to the number of users and buildings.
What happens if we leave?
Your Microsoft tenant, domains, app data and admin accounts stay in your name, and the network diagrams and configuration backups we keep are handed over in writing.
Tell us what you need
A short note is enough. We reply within one business day.
Projects & proof
Real estate projects we have delivered
16 cameras, 16 access points, 14 IP phones, 8 door readers and AV casting on one documented rack.
IT fit-out for a developer's office and sales gallery · UAE
Read the project16 cameras, 10 Aruba access points, a FortiGate firewall and door access, all tested at handover.
Cabling, CCTV, Wi-Fi and door access for a two-floor facility · UAE
Read the projectNeed IT support you can actually reach?
Tell us how many users and sites you have and what is going wrong. We reply within one business day with a support plan and a price.