Partner programme
IT partner programme for resellers, vendors, accountants and MSPs in the UAE.
Refer clients, hand us your onsite UAE work, or put our helpdesk behind your brand. 5,000+ clients served since 2004, 4.6★ from 200+ Google reviews.
Three ways to work with us
Partner tiers
Referral partner
Who: Accountants, auditors, business-setup firms, PROs and IT resellers.
What we do: You introduce a business that needs IT support. We scope, sell and deliver the work.
Terms: 10% of the referred client's first invoice, before VAT, paid once the client has paid it.
Delivery partner
Who: Software vendors without local engineers, and MSPs outside the UAE with clients here.
What we do: We do the onsite UAE work for you: installs, site surveys, cabling, hardware swaps, user moves and break-fix visits.
Terms: Terms agreed per project.
White-label helpdesk
Who: Resellers and MSPs who sell support but do not run their own service desk.
What we do: Our engineers answer your clients under your name, log tickets to your process and report back to you.
Terms: Terms agreed per project.
What partners hand us in practice
Multi-site work across the UAE and abroad is routine for us. For Dicetek we run firewalls for the head office and the India office, a managed VPN and rebuilt server backups. For ILLUMIN8 we support Microsoft 365 Business Premium for 130 users with weekly site visits. That is the same team that would take your work orders.
Who it suits
- IT resellers. You sell the hardware and licences. We install, support and keep them running.
- Software vendors. Your product needs someone onsite in the UAE for rollouts and first-line support.
- Accountants and auditors. Your clients ask who should fix their IT, backups or Microsoft 365.
- Business-setup firms. Every new company you form needs email, laptops, a network and a firewall.
- Overseas MSPs. You have UAE clients and need hands on the ground without hiring here.
The ground rules
- Referrals count when you register them before the business contacts us and it is not already a Missan client or in talks with us.
- On delivery and white-label work, your client stays your client. We do not sell to them directly.
- We put scope, rates and service levels in writing before the first job.
- We sign an NDA before you share client details.
Related: refer a single business, our vendor partnerships and clients, technology vendors working with Missan, managed IT services and the trust centre.
Apply to partner with Missan
Tell us who you are and which tier interests you. We reply within one business day.
Partner programme questions
Who is the partner programme for?
IT resellers, software vendors without their own delivery team in the UAE, accountants and auditors, business-setup firms, and MSPs outside the UAE that need a delivery partner here.
What does a referral partner earn?
10% of the referred client's first invoice, before VAT. We pay it once the client has paid that invoice.
How are delivery and white-label work priced?
Terms are agreed per project. We scope the work with you first, then quote a rate for the sites, hours and service levels involved.
Will you approach my clients directly?
No. On delivery and white-label work the client relationship stays yours. We work under your instructions and, for white-label helpdesk, under your name.
Can you sign an NDA or meet our security requirements?
Yes. We sign NDAs before we see client details, and we answer partner security questionnaires. Our trust centre lists the controls we work to.
Where do you cover?
Onsite work across the UAE from our head office in Sharjah, with teams in 3 countries. Remote support for the US, UK, India, Uzbekistan and the Middle East.
What happens after I apply?
We reply within one business day, then arrange a short call to agree which tier fits and how referrals or work orders reach us.
Prefer to talk? Call +971 6 562 6006.