Trading, logistics and manufacturing IT, UAE
IT support for trading, logistics and manufacturing companies.
We look after the ERP servers, warehouse networks, PCs, Microsoft 365, security and backups that orders and production depend on. At ILLUMIN8 in SAIF Zone that means 130 users across offices, a factory and a warehouse, with the warehouse behind a SonicWall firewall on a network we installed. For IMS we built the server room and upgraded the network at its JAFZA head office.
Case studies: ILLUMIN8, IMS and Dicetek, where we rebuilt backup jobs for the ERP, domain and Tally servers. Many clients have been with us for more than a decade.
Detailed pages: manufacturing IT services (plant networks, OT/IT separation, ERP) and logistics IT services (WMS, warehouse Wi-Fi, branch networks).
What we look after
When the ERP stops, so do orders and dispatch.
Orders, stock, finance, production and delivery all run on the same few systems. These are the ones we keep running.
- Office, warehouse and plant support
- Helpdesk, PCs, servers, printers, scanners and procurement for office, warehouse and production staff.
- ERP and accounting systems
- The servers, network and backups under your ERP, accounting and inventory software. We work with the software vendor so you do not have to referee.
- Warehouse networks
- Firewalls, Wi-Fi coverage for handheld scanners, VPN to head office and the same settings at every branch.
- Security
- Firewall, endpoint protection, MFA, Microsoft Defender and Sangfor, with admin accounts kept under control.
- Backups
- ERP databases and file servers backed up, checked daily and restored on a schedule.
- Microsoft 365
- Exchange, Teams, SharePoint, OneDrive, Entra and Intune for office staff and shared warehouse devices.
What operations heads ask for
Fewer stoppages, faster fixes, and a clear view across sites.
From one warehouse to a dozen branches, the list is usually the same.
- Orders, picking and invoicing keep running when a PC or switch fails
- Ransomware cannot take the ERP database with it
- Every branch and warehouse set up the same way
- A monthly report showing repeat problems and what we fix next
Best fit
UAE traders, logistics providers and manufacturers.
Distributors, import and export companies, logistics providers, warehouses, manufacturers, retail groups and multi-branch businesses across Dubai, Sharjah, Abu Dhabi and the rest of the UAE, including free-zone sites in the SAIF Zone and Hamriyah Free Zone.
Running several entities or branches? See multi-entity group IT.
Related services
The services this work draws on.
Each one has its own page with scope and FAQs.
Managed IT services
Helpdesk, onsite support, monitoring, AMC and a monthly report.
Cybersecurity and MDR
Endpoint protection, email security, firewall review, Defender, Sangfor and incident response.
Backup, DR and cloud
Cloud backup, disaster recovery and scheduled restore tests.
Microsoft 365 and Copilot
Licensing, identity, Defender, Purview and tenant security.
From manufacturers and traders we support
Missan Global has been a dependable IT partner to Spatial Composite Solutions - responsive support and a team that understands the demands of a manufacturing environment.
Khalid Muzaffar, HR Manager
Spatial Composite Solutions
Al Hamra Industrial Zone, Ras Al Khaimah
Read the full storyWe value Missan Global's responsive and practical approach to IT support. Their team helps us handle our day-to-day technology needs with professionalism and care.
Millennium Fashions Industries Ltd.
JAFZA, Dubai
Published with this client’s written permission, in their words.
Related reading
Tell us about your operation
Warehouses, production, fleet, ERP: what you run and what keeps breaking. We reply within one business day.
Find out where your IT stands.
The free IT health check (AED 1,800 value) is a one-session review of your support, security, Microsoft 365 and backups. You get a written list of what to fix first.