IT services for UK companies
IT services for UK companies, delivered remotely from the UAE
We are a managed IT provider with our head office in Sharjah, UAE, and 22+ years in the business. UK companies use us to run the IT of their Middle East offices and to cover the early UK morning. We have no office in the UK and do no onsite work there.
Talk to our team today. Mon–Sat, Dubai time.
What we already do across borders
For Dicetek, a technology firm with a UAE head office and an India office, we configured the India firewall, renewed the head office firewall, run VPN access for staff across locations and put every server through an offline backup and restore cycle. The India office is supported by the same team as head office.
For ILLUMIN8 we run Microsoft 365 Business Premium for 130 users, plus the firewall, VPN and cloud backup.
- 22+ years, 5,000+ clients served since 2004
- 10,000+ projects delivered since 2004
- 4.6★ from 200+ Google reviews
- Microsoft Solutions Partner for AI Business Solutions
- windream Exclusive Middle East Partner
When it makes sense for the UK
Where a UAE-based provider helps a UK company
A UAE provider is not the right answer for every company. These are the cases where it is.
- 1
UK groups with a Gulf office
Your London team owns the policies. Your office in the UAE, Saudi Arabia or Qatar needs day-to-day support from people who work its hours and know the region. We run that office inside your existing tenant and report back to the UK.
- 2
Early-morning cover for a UK helpdesk
Our day starts at 08:30 UAE time, which is 04:30 in London in winter and 05:30 in summer. Tickets logged overnight, morning checks and patching can be done before your UK staff log in.
- 3
Microsoft 365 tenant management
Licensing, Conditional Access, Intune, Defender and Copilot readiness, from a Microsoft Solutions Partner for AI Business Solutions and Cloud Solution Provider.
- 4
Security operations for the regional estate
Endpoint, email and identity protection with managed detection and response for your Middle East users. Alerting is automated around the clock; our engineers work business hours plus agreed out-of-hours cover.
- 5
windream for Arabic and English records
If the Gulf business needs governed document management and archiving for Arabic and English documents, windream is available in the region only through Missan as the exclusive Middle East partner.
Services delivered remotely
What we run for clients in the UK
Each of these is delivered over secure remote connections from the UAE, under one agreement and one monthly report.
How remote delivery works
The practical details for the UK
Head office in Sharjah with teams in 3 countries (the UAE, India and Uzbekistan). We have no office in this country.
- Hours overlap
- UAE time is 4 hours ahead of the UK in winter and 3 hours ahead in summer. Our day (08:30 to 17:00, Monday to Friday, plus Saturday morning) covers the UK morning until 13:00 or 14:00 London time.
- Onsite
- There is no onsite service in the UK. Everything we do for UK-based users is remote. Onsite work is available only in the UAE, and in other Gulf countries by arrangement.
- Contracts
- Your agreement is with Missan Global in the UAE. Scope, response targets, reporting and exit terms are written in before work starts. We review your NDA, data processing terms and supplier questionnaire as part of scoping.
- Data residency
- We work inside your tenant and tools under admin roles you grant and can revoke, and your Microsoft 365 data stays in the geography Microsoft has assigned to your tenant. UK GDPR questions about remote admin access from the UAE should go to your data protection lead; we will give them the access details they need. If you use FortGrid backup, we confirm the storage region in writing before you sign.
IT services the UK: questions
What buyers ask us first.
Do you have an office or staff in the UK?
No. Our head office is in Sharjah, UAE, with teams in 3 countries (the UAE, India and Uzbekistan). UK clients are served remotely, and there is no onsite service in the UK.
Which UK hours do you cover?
Monday to Friday from 04:30 to 13:00 London time in winter (05:30 to 14:00 in summer), plus Saturday mornings. Automated monitoring and alerting run around the clock, and out-of-hours cover can be agreed in the contract.
Will you fill in our supplier security questionnaire?
Yes. Send it with your requirements and we reply within one business day. We answer from how we actually work and do not claim certifications we do not hold.
Can you work with our existing UK IT provider or team?
Yes. A common split is that the UK side keeps the head office and we run the Gulf offices, both inside the same tenant and policies.
How do we leave?
The exit terms and notice period are in the contract. On exit we hand back admin access, documentation and credentials, and remove our tools from your environment.
How is pricing worked out?
From the scope: users, devices, services and any out-of-hours cover. We do not publish prices; you get a written proposal after a scoping call.
Related pages
- IT services for the USA
- IT services across the GCC
- International companies in the UAE and GCC
- Microsoft 365 and Copilot
- FortGrid backup and DR
- ILLUMIN8 case study
Send us your requirements or your security questionnaire and we reply within one business day. Call +971 6 562 6006.
Tell us what you need
A short note is enough. We reply within one business day.
Running an RFP or vendor evaluation?
Send the tender pack or security questionnaire. We reply within one business day and can share credentials, case studies and references for shortlisting.