What It's Like Working with Missan: Clients in Their Own Words
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Microsoft Solutions Partner for AI Business Solutions
Managed IT and security, done properly since 2004.
Managed IT and cybersecurity for organisations with one office or twenty. Head office in Sharjah with teams in 3 countries, onsite across the UAE and remote for clients in the US, UK, India, Uzbekistan and the Middle East.
22+
years in the UAE
5,000+
clients served since 2004
Best Enterprise IT Solution Provider of the Year
Reseller Middle East · Partner Excellence 2025
“Missan Global has looked after ILLUMIN8's day-to-day IT for years - responsive support and dependable systems, from a team that knows our business.”
— ILLUMIN8 FZE
Talk to our team today. Mon–Sat, Dubai time.
Watch: 49-second overview
Missan in 49 seconds
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22+
years serving UAE organisations
5,000+
clients served since 2004
10,000+
projects delivered since 2004
3
countries with Missan teams: the UAE, India and Uzbekistan
4
industry awards in 2025
4.6★
from 200+ Google reviews
Many clients have been with us for more than a decade. Infrastructure, security, cloud, communications and software — delivered and supported by one team. See the full range and the technologies we run
Microsoft AI Partner Solutions Partner — AI Business Solutions · 2026
Sangfor Gold Gold Partner (ME)
windream Exclusive ME Exclusive ME Partner
3CX Partner Partner
Trusted by UAE organisations — named with their permission
Partners & clients- ILLUMIN8 Manufacturing
- Spatial Aerospace & composites
-
Industrial supply - Indemnity Insurance
-
Machinery & equipment - Millennium Retail & fashion
- Dicetek IT consulting
- Emirates Industrial City Industrial zone
- Shurooq Government
- GEA Middle East Industry
- APT Global Marine Marine services
- EMIC Industry
4.6
from 200+ Google reviews
Clients in their own words
What it is like working with Missan
Inside Missan
Real people, a real Sharjah office, since 2004.
These are some of the engineers and staff who answer your calls and visit your sites.
Studio backgrounds on individual portraits added digitally.
Work we can name
Clients who agreed to let us tell you what we did.
Case study · Al Borj Machinery
Getting a business its own data back
Their records were stuck in an old ERP and CRM. We pulled the full history out, checked it, and handed it back as a backup they own outright.
“Missan Global has been a dependable IT partner to Spatial Composite Solutions - responsive support and a team that understands the demands of a manufacturing environment.”
“We value Missan Global's responsive and practical approach to IT support. Their team helps us handle our day-to-day technology needs with professionalism and care.”
Case study · Spatial Composite Solutions
SharePoint migration and a SOLIDWORKS 2026 rollout for a composites manufacturer
Read the case studyCase study · ILLUMIN8 FZE
Managed IT across offices, a factory and a warehouse
Read the case studyCase study · Dicetek
Multi-site managed IT, including the India office
Read the case studyCase study · Emirates Industrial City
A paperless office on windream, told by the CEO on video
Read the case studyStarting with us
The first 30 days.
Roughly what happens after you sign. Larger estates take longer; we will tell you if yours will.
Week 1: find out what you have
We check that your company holds the admin accounts and the domain, then list every user, device, server, licence and vendor.
Week 2: monitoring on, backups tested
Monitoring goes on every device we manage. We restore from your backups to see which ones actually work.
Weeks 3 and 4: helpdesk live, worst gaps first
Your staff start calling us. If you are switching provider, the old one stays in place until our side is proven.
Day 30: the first report
What we found, what we fixed, what is still open. More on managed IT
What we do
Most clients start with support and security. The rest comes later, if at all.
Managed IT services
Your staff call our helpdesk. We watch the devices, patch them, check the backups and send you a report each month.
- Helpdesk & onsite
- Monitoring & patching
- Monthly reporting
Microsoft 365 + Copilot
Licensing, identity, governance and Copilot readiness.
Backup, DR & cloud
FortGrid backup with tested restores.
Compliance & windream
Exclusive windream partner for the Middle East.
AI automation
Copilot and automations, with permissions sorted first.
Cybersecurity & MDR
Microsoft Defender and Sangfor on endpoints, email and firewalls, and someone on the other end when an alert fires.
- Defender & Sangfor
- Email security
- Incident response
3CX AI receptionist
An AI receptionist on your 3CX phone system.
See every solution and industry
All solutionsSectors
Places where an outage reaches the board.
Each sector has its own auditors and its own idea of a bad day. The way we work does not change: write the environment down first, then report on it every month.
Government
Records, continuity plans and the evidence auditors ask for.
Healthcare
Clinics where downtime stops appointments and patient data must stay put.
Banking & finance
Locked-down Microsoft 365 and the email-fraud controls regulators expect.
Education
Campus Wi-Fi that holds up at 8 a.m. on the first day of term.
Real estate & groups
Several companies and sites, one support contract.
Construction
Connecting site cabins to head office, and keeping drawings in one place.
Interactive — 3 minutes
How healthy is your IT? Get your score now.
Answer 10 quick questions about support, security, Microsoft 365, backup and continuity. Get an instant score, see where you stand, and receive the full AED 1,800 health check free.
IT health score
Live preview0
/100
- Backup & recovery Strong
- Email security Needs attention
- Microsoft 365 governance At risk
Company profile 2026
Take Missan to your next meeting.
An 8-page PDF for your procurement file or board pack: who we are, what we deliver, our partnerships, the clients who let us name them, and how to reach us.
- Services and capabilities
- Since 2004: our timeline
- Microsoft, Sangfor and windream partnerships
- Head office, teams and contacts
PDF · A4 · 8 pages
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Missan Company Profile 2026 (PDF)Questions
Things people ask before the first call.
What IT services does Missan provide?
Mostly managed IT and IT support (including AMC contracts), cybersecurity, Microsoft 365, backup and cloud. We also do windream document management, compliance work and AI automation for clients who want them.
Where do you work?
Head office in Sharjah with teams in 3 countries: the UAE, India and Uzbekistan. Engineers go onsite anywhere in the UAE. Clients in the US, UK, India, Uzbekistan and the wider Middle East are supported remotely.
Can we switch to you from our current provider?
Yes. Your current provider stays on while we take over, and nothing is cut off until our side is tested. It usually takes about 30 days.
What is the free IT health check?
Ten questions online give you a score straight away. Then one of our engineers goes through support, security, Microsoft 365, backup and continuity with you and writes down what they would fix first. It is normally AED 1,800; we do it free.
How quickly do you reply?
We reply to new enquiries within one business day.
Tell us what you run and where.
Users, sites, what keeps breaking. We reply within one business day, and the free health check is a good place to start.