GCC & Middle East
Managed IT services for the GCC, delivered from the UAE
We are a managed IT provider with our head office in the UAE, and 22+ years in the business. For Dicetek the same team supports a UAE head office and an India office; GCC groups get that set-up across Saudi Arabia, Qatar, Kuwait, Oman and Bahrain. Work is remote, with onsite visits arranged in advance. We have no office outside the UAE.
Talk to our team today. Mon–Sat, Dubai time.
Why a UAE partner works across the GCC
Why a UAE provider fits the rest of the Gulf
Four practical reasons, and none of them is a local office.
The same working day
Gulf capitals are at most an hour from UAE time. Our hours, 08:30 to 17:00 UAE time Monday to Friday plus Saturday morning, cover the working day in Riyadh, Doha, Kuwait City, Muscat and Manama from Monday to Thursday.
Credentials that cover the region
Microsoft Solutions Partner for AI Business Solutions, Microsoft Cloud Solution Provider, Sangfor Gold Partner and windream Exclusive Middle East Partner. None of these depends on a local office.
One remote toolset
Monitoring, helpdesk, patching, identity and backup run from the same tools whether the laptop is in Sharjah or Muscat. We have served 5,000+ clients since 2004 this way.
Arabic and English records
windream handles Arabic and English documents in one repository, which matters for groups that file contracts and government correspondence in both.
windream document management
The exclusive windream partner for the Middle East.
windream handles records classification, retention, approval workflows and audit trails, integrated with Microsoft 365. Any organisation in the region adopting windream works with Missan.
Licensing and scoping
Licences are scoped against your document volumes, users and retention rules before anything is signed.
Implementation and migration
Shared drives, inboxes and legacy archives moved into a governed repository, with classification, retention rules, workflows and audit trails.
Ongoing support
Administration, upgrades and Microsoft 365 integration delivered remotely, with workshops and go-live onsite where the plan needs them.
Services that travel
Services that work the same in Doha as in Sharjah
Each of these runs on monitoring and cloud tools, so where the user sits does not change how it is delivered.
Managed IT and monitoring
24/7 automated monitoring and alerting, a remote helpdesk in business hours with agreed out-of-hours cover, patching and escalation to an engineer within your first-response target.
Managed IT servicesCybersecurity and MDR
Email, endpoint and identity protection with managed detection and response, under one policy for every country.
Managed cybersecurity and MDRMicrosoft 365 and Copilot
Tenant set-up, migration, security baselines and Copilot readiness, with one tenant across entities where that suits the group.
Microsoft 365 and CopilotFortGrid backup and DR
Cloud backup for servers, endpoints and Microsoft 365, with test restores and a written recovery plan.
FortGrid backup and DRSoftware and cloud licensing
Microsoft and security licensing bought, sized and renewed through one supplier for all entities.
Licensing servicesSangfor private cloud and security
Hyperconverged infrastructure and network security from a Sangfor Gold Partner, designed remotely and installed by arrangement.
Sangfor infrastructureWhere we serve
GCC country pages
Each page covers what we deliver there, the hours overlap and where onsite work fits in.
Saudi Arabia
Remote managed IT, security and windream, with onsite project phases arranged in advance.
IT services in Saudi ArabiaQatar
Microsoft 365, MDR, backup and windream for organisations in Doha, delivered remotely.
IT services in QatarKuwait
Managed IT, licensing and document management on Gulf hours, delivered remotely.
IT services in KuwaitOman
Same time zone as the UAE. Monitoring, security and Microsoft 365, with visits by arrangement.
IT services in OmanBahrain
Remote managed IT and document management for organisations in Manama.
IT services in BahrainUnited Arab Emirates
Our home since 2004. Sharjah head office, with onsite coverage across all seven emirates.
IT services in United Arab EmiratesBeyond the GCC, remote only
The straight answer
How we serve the GCC
Delivery is led from our UAE headquarters, with onsite visits scheduled by arrangement and teams in the UAE, India and Uzbekistan behind it.
Run remotely from Sharjah
Monitoring, helpdesk and engineering run from our UAE head office, with Missan teams in India and Uzbekistan behind it.
Onsite by arrangement
Installations, migrations and workshops are done by engineers travelling from the UAE, scheduled in advance. There is no same-day onsite response outside the UAE.
One agreement across borders
Entities in several Gulf countries sit under one agreement, one helpdesk, one security stack and one monthly report.
Defined escalation
Business-critical incidents are escalated to an engineer within your first-response target, the same as for our UAE clients.
Client commitments
How Missan works with you.
The same published commitments apply in Sharjah, Riyadh, Doha and Manama.
One business day
New enquiries are answered by a real person within one business day.
Named escalation
Business-critical issues are escalated to an engineer within your first-response target.
Onsite across the UAE
Onsite engineers dispatched from our UAE head office to every emirate.
Structured 30-day switch
Moving from another provider? We hand over in a structured 30 days, so day-to-day work keeps running.
IT services GCC: questions
What GCC organisations ask before engaging us.
Do you have offices outside the UAE?
Missan is headquartered in Sharjah, UAE, with teams in 3 countries: the UAE, India and Uzbekistan, where Missan Global LLC is a registered company and IT Park Uzbekistan resident. GCC delivery is led from the UAE, with onsite visits scheduled by arrangement when the work needs hands on hardware.
How does windream licensing work in the GCC?
Missan Global is the exclusive windream partner for the Middle East, so organisations in the region buy windream through us. We scope the licence against your document volumes, users and retention needs, then deliver implementation, migration, Microsoft 365 integration and support remotely, with workshops onsite where needed.
Can you support a company with offices in several Gulf countries?
Yes. Groups get one agreement, one helpdesk, one monitoring and security stack and one report across every entity. Day-to-day work is remote; onsite visits are scheduled per site.
Which days and hours do you cover?
Monday to Friday 08:30 to 17:00 and Saturday 08:30 to 14:00, UAE time. That is one hour earlier on the clock in Saudi Arabia, Qatar, Kuwait and Bahrain. We are closed on Sunday. Automated monitoring and alerting run 24/7, with engineer response in business hours and agreed out-of-hours cover.
Will you complete our security questionnaire or RFP?
Yes. Send it with your requirements and we reply within one business day.
Do you work outside the GCC?
Yes, remotely. We serve clients in Egypt, the USA, the UK, India and Uzbekistan, mostly groups that also have an office in the Gulf. Each country page explains what is and is not available there.
Tell us what you need
A short note is enough. We reply within one business day.
Running an RFP or vendor evaluation?
Send the tender pack or security questionnaire. We reply within one business day and can share credentials, case studies and references for shortlisting.