Still Running Repairs on WhatsApp? | OB TECH by Missan
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OB TECH · Building maintenance · Built by Missan
Still running building repairs on WhatsApp, calls and paper? Put every request on record.
A tap leaks in flat 101. The tenant sends a WhatsApp message, then calls, then someone writes it on paper. Who has the job? When is the visit? What did the parts cost? OB TECH is the building maintenance app Missan built for a Dubai property owner: 92 buildings, 2,989 flats and eight roles in one app.
In 43 seconds
Still running repairs on WhatsApp?
A leaking tap, a message, a call, a piece of paper, and nobody knows who has the job. OB TECH puts every request in one app.
What OB TECH does
One request, from the tenant's photo to the tenant's signature.
Every request has an owner, every step has a name and a time, and every dirham is accounted for.
Tenant requests with photos
Tenants raise a request from the phone, with a photo and a preferred time, and it goes straight to the foreman of that building.
Visits the supervisor can follow
The foreman acknowledges the job and sets the visit time. The supervisor sees every step, live.
Before and after photos
The foreman adds a before photo when the job starts and an after photo when it closes.
Quotations the tenant approves
The store keeper builds a quotation from the catalogue, and the tenant approves it on the phone.
Materials and cash on record
Materials are requested and issued from the store; the foreman collects the cash and the office confirms it.
Tenant sign-off
The tenant signs on the screen, and the request is closed with every step on record.
One management dashboard
Open requests, response times, analytics and reports, for every building.
Common-area reports
Security reports problems in the common areas, so they join the same flow as tenant requests.
Eight roles, own screens
Each role sees its own screens, from the Super Admin to the Tenant.
Who uses it
Eight roles, each with its own screens.
For a Dubai property owner with 92 buildings and 2,989 flats.
- Super Admin and Administrator
- Set up the system.
- Manager
- Watches performance.
- Supervisor
- Follows every request of the team.
- Foreman
- Does the work, from the visit to the after photo.
- Store Keeper
- Handles materials and prices, and builds quotations from the catalogue.
- Security
- Reports problems in the common areas.
- Tenant
- Reports problems from the phone, approves quotations and signs off the job.
How it works
Follow one request, in eight steps.
- 1
The tenant raises a request
On the app, with a photo and a preferred time. It goes straight to the foreman of that building.
- 2
The foreman sets the visit
He acknowledges the job and sets the visit time. The supervisor sees every step, live.
- 3
The visit starts
The foreman adds a before photo and starts the job.
- 4
Materials are requested
He needs parts, so he requests materials from the store.
- 5
The tenant approves the quotation
The store keeper builds a quotation from the catalogue, and the tenant approves it on the phone.
- 6
Cash is collected and confirmed
The foreman collects the cash, and the office confirms it.
- 7
The work is done
The materials are issued, and the foreman closes the job with an after photo.
- 8
The tenant signs
The tenant signs on the screen. The request is closed, with every step on record.
Before and after
What changes with OB TECH.
Before
- Requests arrive by WhatsApp, phone calls and paper
- Requests get lost
- Nobody knows who has the job or when the visit is
- No record of who did what, or what the parts cost
After
- One app for every maintenance request
- Every request has an owner
- Every step has a name and a time
- Every dirham is accounted for
Built and supported by Missan · 5,000+ clients served since 2004
OB TECH: questions
What businesses ask us about OB TECH.
What is OB TECH?
OB TECH is the building maintenance app Missan built for a Dubai property owner. It covers 92 buildings and 2,989 flats, with eight roles, each with its own screens. Every request, from the tenant's photo to the tenant's signature, is on record.
How does a tenant raise a request?
The tenant raises the request on the phone app, with a photo and a preferred time. It goes straight to the foreman of that building.
How are materials and costs handled?
If the foreman needs parts, he requests materials from the store. The store keeper builds a quotation from the catalogue, the tenant approves it on the phone, the foreman collects the cash and the office confirms it. Every dirham is accounted for.
How is a job closed?
The materials are issued, the work is done, and the foreman closes the job with an after photo. The tenant signs on the screen, and the request is closed with every step on record.
What does management see?
The whole operation on one dashboard: open requests, response times, analytics and reports, for every building.
Can Missan build an app like this for us?
Yes. If your buildings run on WhatsApp, phone calls and paper, Missan can build an app like this for you and support it every day. Talk to us.
Running your buildings on WhatsApp, phone calls and paper?
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