Outsourced IT department · fixed monthly fee
An IT outsourcing company that runs your IT like an in-house team, without the hiring.
Missan takes over the IT work you hand us: the helpdesk, onsite visits, Microsoft 365, security, backups and the suppliers. You pay a fixed monthly fee, get a named account manager and a monthly report, and keep admin access in your company’s name. 5,000+ clients served since 2004.
Talk to our team today. Mon–Sat, Dubai time.
ILLUMIN8 · SAIF Zone
Microsoft 365 for 130 users, firewall and warehouse network, VPN, cloud backup and weekly site visits.
Dicetek · Dubai and India
Firewalls, VPN, server backups, Microsoft 365 and everyday helpdesk across Dubai and India.
Multi-entity group · UAE
Support, security, licensing and reporting standardised across several companies.
What we do
What you can hand over.
Choose all of it, or only the parts your team cannot cover.
22+ years · 5,000+ clients served since 2004 · 10,000+ projects delivered since 2004
- Helpdesk and onsite support
- One place for staff to ask for help by phone, email or chat, with engineers onsite when it cannot be fixed remotely.
- Monitoring and patching
- Servers, laptops and network devices watched and updated on a schedule, so problems are caught before people notice.
- Microsoft 365 administration
- Users, licences, mailboxes, Teams, SharePoint and security settings looked after.
- Security and backup
- Endpoint protection, firewall management, MFA and backups that are tested by restoring them.
- Suppliers and purchasing
- We deal with the internet provider, the printer company and software vendors, and quote hardware when you need it.
- Planning and reporting
- A monthly report, a yearly IT budget plan and advice before you spend money on technology.
How a project runs
How outsourcing starts.
About 30 days from the first visit to a full handover, with your current setup kept running throughout.
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Step 1
Site survey
We visit, list your users, devices, systems and suppliers, and find out what is working and what is not.
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Step 2
Fixed quote
One monthly fee with what is included written down, plus any one-off fixes priced separately so you can decide.
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Step 3
Parallel handover
Passwords, documentation and licences collected and moved into your company’s name, backups checked, monitoring installed. Your current provider stays until it is done.
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Step 4
Run and report
Your staff use our helpdesk, you get a named account manager and a monthly report, and we review the service with you each quarter.
After go-live
What stays the same, whoever runs it.
- Admin access and accounts stay in your company’s name.
- Everything we set up is documented and the documents are yours.
- Support hours are written into the contract.
- No surprise invoices for routine work.
- A quarterly review with management.
- A clean exit if you ever want to leave.
Support runs Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 (Dubai time), with out-of-hours cover agreed in the contract where you need it. We reply within one business day to anything that is not urgent. See IT AMC contracts and managed IT services.
Questions
What buyers ask before they sign.
What does outsourcing IT to Missan actually cover?
Whatever you choose to hand over. Most clients outsource the helpdesk, onsite visits, monitoring, patching, Microsoft 365 administration, backup checks and supplier management. Some also hand over projects, purchasing and IT planning. It is written down in the contract, with what stays with you.
We have one IT person. Do they lose their job?
Not because of us. Many clients keep their IT person and use us for the work one person cannot cover: holidays, out-of-hours changes, security, projects and specialist skills. That is co-managed IT, and it is a common way to start.
How do you take over from our current provider?
We run a handover in parallel. We collect passwords, documentation and licence details, check backups and firewall access, and only take over when everything is in your company’s name and working. Your current provider is not cut off until then.
How is outsourced IT priced?
Usually a fixed monthly fee based on users, devices and sites, with projects quoted separately. You get a fixed quote after we have looked at your setup, so there are no surprise invoices for routine work.
Who will we actually deal with?
A named account manager, the helpdesk your staff contact, and engineers who know your setup. You get a short monthly report on what was done, what is coming up and anything that needs a decision.
Can you support offices outside the UAE?
Yes. We have teams in 3 countries and support offices across the GCC and further afield, remotely and with onsite visits arranged where needed.
What if it does not work out?
Every account is documented and admin access stays in your company’s name, so you can move to another provider or bring IT in-house without being locked in. Many clients have been with us for more than a decade, but that should be their choice, not a contract trap.
Tell us what you want to hand over
Number of users and offices, what your IT looks like today and whether you have an IT person or a current provider. We reply within one business day.
Need IT support you can actually reach?
Tell us how many users and sites you have and what is going wrong. We reply within one business day with a support plan and a price.