Laptops · desktops · workstations
Business laptops and workstations, supplied, set up and looked after.
Devices arrive configured, encrypted and in your asset register, and when one breaks we deal with the vendor. For IMS we supply IT equipment across its UAE sites, specified and delivered by our team rather than a chain of resellers.
Talk to our team today. Mon–Sat, Dubai time.
What we do
The device, the setup and what happens over its life.
We supply business laptops, desktops and workstations from vendors including Lenovo, HP, Dell and Apple.
22+ years · 5,000+ clients served since 2004 · 10,000+ projects delivered since 2004
- Specification
- Models picked per role: light laptops for people who travel, workstations with a proper graphics card for CAD and rendering, Macs where the team works on them.
- Imaging and enrolment
- Windows Autopilot or Apple Business Manager, Intune policies, BitLocker or FileVault, and your standard applications installed before handover.
- Rollouts
- New offices, project teams and refresh cycles delivered by team or floor, with old devices collected on the same visit.
- Warranty handling
- Faults reported to our helpdesk, claims raised with the vendor by us, and a spare issued where a user cannot wait.
- Asset register
- Serial number, user, location, purchase date and warranty end recorded for every device, so audits and renewals are not a hunt.
- Secure disposal
- Disks wiped or destroyed with a certificate by serial number, and anything still useful redeployed first.
How a project runs
Survey, fixed quote, then a staged rollout with a way back.
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Step 1
Site survey
An engineer visits, records what is installed today and what the business needs from it, before anything is priced.
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Step 2
Fixed quote
You get an equipment list, the labour, a schedule and one written price. Anything that changes on site is quoted in writing first.
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Step 3
Staged rollout
One site, floor or group at a time. The old setup stays in place, with a tested way back, until the new one is proven.
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Step 4
Handover and support
Documentation, admin access in your company’s name and a walkthrough. Then support under an AMC or managed IT if you want it.
After go-live
What device support covers.
- Helpdesk support for hardware faults, setup problems and peripherals.
- Vendor warranty claims raised and followed through by us.
- Patching and security updates pushed centrally through Microsoft Intune.
- Joiner and leaver handling: a device prepared before day one and wiped when someone leaves.
- A warranty-expiry list each quarter, so replacements are budgeted rather than urgent.
- Onsite visits anywhere in the UAE, with remote support for teams abroad.
Support runs Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 (Dubai time), with out-of-hours cover agreed in the contract where you need it. We reply within one business day to anything that is not urgent. See IT AMC contracts and managed IT services.
Questions
What buyers ask before they sign.
Which laptop and workstation brands do you supply?
We supply business laptops, desktops and workstations from vendors including Lenovo, HP, Dell and Apple, plus monitors, docks and headsets. We recommend models after looking at what people actually run, so a finance team and a design team rarely get the same machine.
Can the laptops arrive ready to use?
Yes. Each device is enrolled, imaged or set up through Windows Autopilot or Apple Business Manager, joined to Microsoft 365, encrypted and loaded with your standard applications. The user signs in and starts work.
We are opening a new office or starting a project. Can you supply 50 or 200 devices at once?
Yes. We agree the model list, delivery dates and a handover schedule by team, then stage the devices before go-live day so nobody waits for a laptop on their first morning. For larger rollouts we deliver in batches.
Who deals with warranty repairs?
We do. You report the fault to our helpdesk, we diagnose it, log the claim with the vendor and arrange the repair or replacement. Where downtime matters, a spare from your pool goes out while the faulty unit is away.
What happens to old laptops?
Disks are wiped to a recognised standard or physically destroyed, and you get a certificate listing each serial number. Devices with value left can be redeployed inside the business first.
How is a hardware order priced?
A written quote per model with the warranty term, setup labour and delivery shown separately. Setup and support afterwards can be part of an AMC or managed IT contract.
Tell us what you need and by when
Number of users, the kind of work they do, the date you need them and whether old devices need collecting. We reply within one business day.
Planning a project? Get it scoped first.
Send us the brief, the deadline and what you have today. An engineer reviews it and we reply within one business day with next steps.