Technology solutions · UAE
IT solutions and services for UAE organisations, in one catalogue.
Everything we supply, install and support, grouped the way buyers look for it. Each line links to a page with how the work runs, what support covers and the questions people ask. 5,000+ clients served since 2004, from our UAE head office.
Managed IT & support
Day-to-day support, onsite visits and maintenance for your users and offices.
- Managed IT services Helpdesk, onsite support, monitoring and monthly reporting.
- IT AMC contracts Annual maintenance with scheduled preventive visits.
- IT AMC in Dubai Maintenance contracts for Dubai offices, covered from Sharjah.
- IT AMC in Sharjah Maintenance contracts near our head office.
- Emergency IT support When something is down now and you have no provider.
- New office IT setup Cabling, network, phones and devices for a move or fit-out.
- Switching IT provider A handover run in parallel until the new setup is proven.
- Managed IT costs Indicative per-user pricing for the UAE.
- Missan 365 Our managed IT support plans brand.
Cybersecurity
Firewalls, endpoint and email protection, and the policies auditors ask for.
- Firewalls & VPN Supply, installation, renewals and rule management.
- Managed cybersecurity & MDR Endpoint, email, identity and response readiness.
- UAE PDPL compliance What the data protection law asks of your IT.
- Email security checker Check your domain’s SPF, DKIM and DMARC.
- Cyber readiness scorecard A self-assessment in a few minutes.
Backup & recovery
Backups that are restored on a schedule, and a plan for the bad day.
- FortGrid backup & DR Our own cloud backup and disaster recovery platform.
- Backup, DR & cloud Tested restores and ransomware resilience.
- Disaster recovery in Dubai Recovery planning and testing for Dubai businesses.
- Downtime cost calculator What an hour offline costs your business.
- Backup storage calculator How much backup storage you need.
Microsoft & cloud
Microsoft 365, migrations, end-of-support deadlines and private cloud.
- Microsoft 365, Copilot & Defender Licensing, security and Copilot readiness.
- Microsoft partner in the UAE Solutions Partner for AI Business Solutions and CSP.
- AI Business Solutions designation What the designation means for buyers.
- Microsoft partner for Dubai Microsoft 365 and Azure for Dubai organisations.
- Microsoft 365 partner Sharjah Licensing and support near our head office.
- SharePoint & Teams File structure, permissions and intranets.
- Email, tenant & server migration Moves planned with a rollback point.
- Windows & Server end of support What to replace and by when.
- Windows 10 extended updates ESU year 2 costs and options.
- Microsoft 365 prices Plan prices for UAE businesses.
- Microsoft 365 licence checker Find licences you pay for but do not use.
Infrastructure & networks
Servers, private cloud, networks, cabling, phones and the room they sit in.
- Infrastructure & systems integration Design, build and handover of the whole stack.
- Servers, storage & NAS Sized to the workload, with a restore tested.
- Sangfor private cloud & HCI Hyperconverged private cloud hosted in the UAE.
- VMware alternatives Moving off VMware after a licence jump.
- Server room, racks & UPS Power, cooling and cables you can trace.
- Wi-Fi & network design Surveyed coverage and separate networks.
- Structured cabling & CCTV Cabling, cameras and door access on one drawing.
- Business phone systems (3CX) Works with your existing phone system.
Documents, ERP & e-invoicing
windream document management, ERP integration and the 2027 e-invoicing mandate.
- windream platform Documents, workflow, contracts, HR files and archiving.
- Compliance as a service Document control and audit evidence on windream.
- ERP integration & Power BI SAP Business One, SQL Server and reporting.
- UAE e-invoicing 2027 What the mandate means and when it applies.
- E-invoicing ERP readiness What your ERP needs before the deadline.
- E-invoicing readiness checker A short self-assessment.
- E-invoicing deadline checker Find your go-live date.
- E-invoicing webinar Register for the briefing.
AI & automation
Practical AI on the systems you already run.
Software & apps
Business applications built by the team that also runs the infrastructure.
Capability centres & offshore teams
Dedicated teams in India and Uzbekistan, run under your processes.
Hardware & licensing
Devices and software supplied, deployed and kept compliant.
Advice & audits
Not sure where to start? Start with a review.
By industry: Manufacturing · Logistics & warehousing · Multi-entity groups · All industries
Questions
What buyers ask before choosing an IT provider.
Do I have to buy everything from Missan?
No. Many clients start with one thing, such as a firewall renewal, a server replacement or an AMC, and add more later. Each solution is quoted on its own.
Which of these do you deliver yourselves?
Support, installation, configuration and migration are done by our own engineers from our UAE head office, with teams in 3 countries. Hardware and licences are supplied through the vendors’ distribution channels, and product faults are escalated to the vendor.
Do you cover Dubai, Abu Dhabi and the other emirates?
Yes. We cover every emirate from our UAE head office, onsite and remotely, and work remotely with organisations in the Middle East, the UK, the US, India and Uzbekistan.
How are projects priced?
Projects get a fixed quote after a site survey or discovery session. Ongoing support is a monthly fee or an annual maintenance contract, with what is included written down.
Where should we start if we are not sure what we need?
Book the free IT health check. We review support, security, backup and Microsoft 365 and give you a short list of what to fix first.
Find out where your IT stands.
The free IT health check (AED 1,800 value) is a one-session review of your support, security, Microsoft 365 and backups. You get a written list of what to fix first.