Emergency IT support
IT down right now? Call Missan.
Server down, email not working, a suspected ransomware attack or the whole office offline. Call +971 6 562 6006 or WhatsApp us and an engineer will triage the problem with you. You do not need an existing contract.
What we handle
Common emergencies we respond to.
If it stops your business working, tell us.
Recovery only works if the backups do. For Dicetek we rebuilt the backup jobs for the ERP, domain and Tally servers and ran an offline restore on every server.
- Server or storage failure
- A server that will not boot, a failed disk, full storage or a crashed application.
- Email and Microsoft 365 outages
- Mail stopped flowing, accounts locked out, or a mailbox that has been taken over.
- Ransomware or a breach
- We isolate the affected machines, keep the evidence and plan the recovery.
- Network down
- Internet, firewall, switch or Wi-Fi failure across a site.
- Data recovery
- Restore from backup, or recover data after deletion or a hardware failure.
- Critical PCs and POS
- The workstation or till the business cannot run without.
Fastest route
How to reach us right now.
- Phone: +971 6 562 6006
- WhatsApp: message us
- Form: use the form below and mark it urgent
- Have ready: what stopped, when it stopped, and what changed just before
How it works
What happens when you call.
- 1
Triage
An engineer asks what failed and starts remote diagnosis on the call where possible.
- 2
Fix
Remote or onsite work to get you running again. We confirm the billing basis before starting.
- 3
Report
A short note on the cause, the fix and what would stop it happening again.
Once you are running again, we can review what failed and set up the backups and monitoring that make the next incident smaller. See managed IT services.
Questions
What people ask when something has just broken.
Do I need a contract to get emergency help?
No. We help non-clients too. Emergency work is billed separately, and we confirm the basis before starting.
Which areas do you cover on site?
Engineers go out from our Sharjah head office to sites across the UAE. Many problems can be triaged remotely before anyone travels.
How fast will someone respond?
For the fastest response, call +971 6 562 6006 rather than using the form. Contract clients have response targets written into their contract; for non-clients we tell you on the call when an engineer can start.
What should I do first in a ransomware attack?
Disconnect affected machines from the network, do not pay or reply to the attacker, and call us. Do not wipe the machines, as the evidence may be needed.
Can you help an office outside the UAE?
Remotely, yes, for offices in the US, UK, India, Uzbekistan and the Middle East. Hands-on work outside the UAE goes through your local contacts.
Can you help us avoid the next one?
Yes. Managed IT, checked backups and managed cybersecurity reduce both the chance and the cost of another outage. For Dicetek we ran an offline backup and restore on every server, so recovery is tested before it is needed.
Related: Cybersecurity & MDR · Backup & DR · Data recovery case study · Managed IT services · IT support Dubai · IT support Sharjah
Request urgent IT help
For anything business-stopping, call +971 6 562 6006 first. Use this form for urgent but not critical issues.
Need IT support you can actually reach?
Tell us how many users and sites you have and what is going wrong. We reply within one business day with a support plan and a price.