Building Maintenance App for UAE Property Owners | Missan Maintenance
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Missan Maintenance · Building maintenance app · Built by Missan
Your own building maintenance app. Your name on it, connected to your ERP, live in 30 days.
A tap leaks. The tenant sends a WhatsApp message, then calls, then someone writes it on paper. Who has the job? When is the visit? Missan Maintenance puts every request in one app that carries your company name: tenants report in seconds, every job reaches the right team, and every step is on record.
Watch the film
See Missan Maintenance from report to sign-off
0:07 Your brand · 0:18 ERP · 0:37 SMS registration · 1:10 Report · 1:21 Routing · 1:34 Assign, visit, fix · 1:48 Sign-off · 1:59 SLA · 2:12 Management view
In under a minute
One feature at a time
Still sorting building repairs on WhatsApp? | Missan Maintenance
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Tenants register themselves by SMS | Missan Maintenance
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Every repair goes to the right team, automatically | Missan Maintenance
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Before and after photos on every repair | Missan Maintenance
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A maintenance deadline clock that knows UAE holidays | Missan Maintenance
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Your logo. Your maintenance app. | Missan Maintenance
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What Missan Maintenance does
Everything from the tenant's first report to the final sign-off.
One app for tenants, field teams, the office and management, in English and Arabic.
Your brand, your app
Your name, logo and colours on the phone app, the web app and the store listing.
Connected to your ERP
Tenants, flats and buildings come from your property system automatically. No double entry; every sync is on record.
Self-registration by SMS
Tenants scan the building poster, enter their mobile and get an SMS code. They are matched to their flat from your ERP.
Easy sign-in
Sign in with an SMS code, Face ID or fingerprint, and stay signed in for 30 days.
Report in seconds
A photo, a category and a voice note. English or Arabic.
Geofencing and smart routing
Draw your areas on a map. Every building falls under its area and team, so each job reaches the right supervisor.
Assign, visit, fix, prove
The supervisor assigns a foreman, who books the visit. Push notifications, before and after photos, store items, quotations and a printable work order.
Tenant sign-off and payments
The tenant approves the work on the phone, chargeable work is paid on record, and a closure email goes out.
SLA clocks with UAE holidays
Deadlines follow your working hours and UAE public holidays. Overdue jobs are escalated automatically.
Who uses it
Every role has its own screens.
From the tenant to the manager, everyone sees exactly what they need.
- Tenant
- Reports problems, approves quotations and signs off the job from the phone.
- Foreman
- Books the visit, adds before and after photos and closes the job.
- Supervisor
- Assigns every job of the team and follows it live.
- Store Keeper
- Issues materials and builds quotations from the catalogue.
- Accountant
- Sees payments and reports, read-only.
- Security
- Reports problems in the common areas.
- Manager and Admin
- Every building, team and deadline on one screen, plus settings, reports and the audit log.
How it works
Follow one request from report to sign-off.
- 1
The tenant reports
A photo, a category and a voice note, from the phone.
- 2
It reaches the right team
The building's area decides the team. The supervisor gets it at once and the SLA clock starts.
- 3
A foreman is assigned
The supervisor assigns a foreman, who books a visit window. The tenant is notified.
- 4
The visit and the fix
Before photo, materials from the store, a quotation the tenant approves if the work is chargeable.
- 5
Proof of the work
After photo and a printable work order. Every step has a name and a time.
- 6
The tenant signs off
The tenant approves on the phone, payment is recorded and the closure email goes out.
Before and after
What changes with Missan Maintenance.
Before
- Requests arrive by WhatsApp, phone calls and paper
- Tenant and flat lists typed in twice
- Jobs sorted by hand, and some get lost
- Nobody knows who has the job, or if the deadline was met
After
- One app with your own name on it
- Tenants and flats synced from your ERP
- Every job reaches the right team automatically
- Every step, photo, deadline and payment on record
Built and supported by Missan · 5,000+ clients served since 2004
Missan Maintenance: questions
What businesses ask us about Missan Maintenance.
What is Missan Maintenance?
Missan Maintenance is a complete building maintenance app for property owners and facility management companies. Tenants report problems from their phone, every job reaches the right team, and every step, photo and payment is on record, from the first report to the tenant's sign-off.
Can the app carry our own company name?
Yes. The app is white-label: your name, your logo and your colours on the phone app, the web app and the store listing. Your tenants see your brand, not ours.
Does it connect to our property ERP?
Yes. Tenants, flats and buildings are pulled automatically from your property system, so there is no double entry. Every sync run, change and alert is shown to the admin. PACT is supported today, and other systems on request.
How do tenants get access?
A tenant scans the building poster, enters their mobile number and receives an SMS code. The app matches them to their flat from your ERP. Approval can be automatic or done by the admin. After that, tenants sign in with an SMS code, Face ID or fingerprint.
How does a job reach the right team?
You draw your areas on a map. Every building falls automatically under its area and team, so each request goes straight to the right supervisor with no manual sorting.
How are deadlines handled?
Every request has a response and completion clock that follows your working hours and UAE public holidays. Overdue jobs are escalated automatically.
Does it work in Arabic?
Yes. The whole app works in English and Arabic, and each user picks their language.
How long does it take to go live?
About 30 days: your branding, your ERP connection, your buildings and your teams, set up and running.
Your name. Your buildings. Live in 30 days.
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