Server and storage AMC · UAE
Server and storage maintenance, under one annual contract.
Your servers, storage and backups carry the systems your business runs on. An AMC makes their upkeep a scheduled job rather than a reaction to an outage. Missan has supported UAE organisations since 2004, with 22+ years of infrastructure work behind the contract.
Who it is for
Built for organisations that run their own servers.
A server and storage AMC suits businesses where file shares, line-of-business software, virtual machines or backup targets sit on equipment you own or rent, and where nobody on staff has the time to keep it healthy.
- Offices with one or more physical servers, a NAS or a SAN, and no dedicated infrastructure engineer.
- Businesses running an ERP, accounting or database server that staff cannot work without.
- Companies on virtualised or hyperconverged platforms who want patching and health checks done on a schedule.
- Organisations whose current support is break-fix only and who want preventive work built in.
- Groups with servers across several sites who need one contract and one set of records.
What the AMC covers
What a server and storage AMC normally covers.
- Health checks
- Scheduled review of disks, memory, storage pools, logs and warnings on each covered server and storage device.
- Patching and firmware
- Operating system and hypervisor updates, and firmware where the vendor supports it, applied in a window you agree.
- Monitoring and alerting
- Automated monitoring of covered systems, with alerts that our team acts on instead of leaving them in a mailbox.
- Backup oversight
- Backup job results checked, failures followed up, and restore tests scheduled if the contract includes them.
- Fault handling
- Diagnosis of faults, onsite attendance where remote work cannot fix it, and liaison with the hardware vendor.
- Records and reporting
- An up-to-date asset list, a change log and a periodic service report on what was done and what needs attention.
Normally excluded
Typically outside the base contract.
- Replacement parts, drives and vendor warranty or support extensions.
- Major upgrades such as new servers, storage expansion or platform migrations, which are scoped as projects.
- Recovery from an incident that began before the contract started.
- Software licences and application-level support for your line-of-business vendors.
The final scope is written into the contract, and we go through it with you before you sign.
How support works
Reported, ticketed and escalated.
Channels
Raise an issue by phone, email or WhatsApp. Automated alerts from monitored systems open tickets without anyone having to call.
Ticketing
Every issue is logged as a ticket, so there is a record of what happened, who handled it and what changed.
Escalation
First-line staff pass infrastructure faults to an engineer. Response targets by priority are agreed and written into the contract.
Standard cover runs Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 (Dubai time). Anything outside that is agreed in the contract.
Getting started
How a server AMC typically starts.
This is a typical process. The detail changes with the size of your estate and the number of sites.
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Step 1
Inventory and audit
We survey each server, storage device and host: make, model, age, warranty, role and current condition.
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Step 2
Baseline
We record patch levels, backup coverage and known risks, so improvement can be shown against a starting point.
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Step 3
Monitoring set-up
Monitoring and alerting are connected to the covered systems and tested before the service goes live.
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Step 4
Reporting cadence
We agree how often you receive reports and who reviews them with us, then hold to that rhythm.
How pricing is structured
Priced from the survey, not from a guess.
We do not publish a figure here, because a server estate varies too much. The price is set after a survey and shown with its working. The usual structures are below.
For the factors that move an AMC price, read what an IT AMC costs in the UAE.
Per device
Each covered server, host or storage unit carries a line in the contract. Clear, and suited to a small, stable estate.
Per site
A single fee for the equipment at a location. Useful where the estate changes often or spans several rooms.
Tiered
Defined levels of cover, for example monitoring and patching only, or the same plus onsite attendance, so you choose the depth.
Next step
Ready to talk through the contract?
Request an AMC quote, or start with a free Infrastructure Health Check to see where you stand before you commit.
Questions
What buyers ask before they sign.
What does a server and storage AMC cover?
Scheduled health checks, patching, monitoring and backup checks on the servers, storage and virtual hosts listed in the contract, plus fault handling and vendor liaison. The equipment list and the tasks for each item are written into the agreement after a survey.
Do you support servers you did not install?
Usually yes. We survey what is there first, record its age, warranty and support status, and tell you plainly if something is too old to cover sensibly. Hardware that is out of vendor support can be covered on a best-effort basis if the contract says so.
Are spare parts included?
Not as a rule. Parts, replacement drives and vendor warranty extensions are normally quoted separately. If you want parts cover bundled in, we price that as a defined option rather than hiding it in the base fee.
Will you test that backups restore?
Checking that backup jobs run is part of routine monitoring. A scheduled restore test can be written into the contract as a recurring task, so you find out a backup works before the day you need it.
Can the AMC cover cloud and hosted servers?
Yes, where they are part of the environment you want supported. Cloud platform charges stay with the provider that bills them. Verify current vendor licensing and support terms for anything you run on a subscription.
Tell us about your environment
How many sites, what equipment you run, and what your current support covers, if anything. We reply within one business day.
Request an annual maintenance quote.
We review your environment first, then send a written proposal with the scope spelled out.