Healthcare IT solutions, UAE
Healthcare IT support for clinics, hospitals and healthcare groups.
We run the helpdesk, keep PCs and servers patched, look after Microsoft 365 and prove that backups restore, across every branch. The same approach runs Dicetek, where every server has been through an offline backup and restore cycle, and ILLUMIN8, where 130 users across offices, a factory and a warehouse sit under one contract.
What we cover
The six parts of healthcare IT we look after.
Each tile links to the full service page.
Managed IT for clinics
Helpdesk, PCs, servers, network, Wi-Fi, Microsoft 365 and vendor coordination for clinical and admin staff.
Cybersecurity and identity
Microsoft Defender, firewall rules, endpoint protection and sign-in policies for every user and device.
Backup and recovery
Backup jobs checked daily and restored on a schedule, plus a written plan for a ransomware incident.
Microsoft 365 administration
Exchange, Teams, SharePoint, OneDrive, Entra and Intune, set up so patient documents stay inside the tenant.
Document and records control
windream workflows, approvals and audit trails for policies, consent forms and operational records.
Phones and call handling
3CX, call routing and an AI receptionist option so fewer patient calls go unanswered.
22+ years in the UAE · Microsoft Cloud Solution Provider · Sangfor Gold Partner · windream Exclusive Middle East Partner
Hospitals and clinic groups
IT services for hospitals and clinics across the UAE.
Systems have to stay up across wards, branches and night shifts, and patient data has to survive an incident. This is what we do about it.
- Clinical systems stay reachable
- Networks, servers, Wi-Fi and PCs that wards, outpatients and admin rely on are monitored. When an outage touches patient flow, it is treated as top priority.
- Every branch on the same standard
- One helpdesk, one set of device and security settings, and onsite engineers across all seven emirates for the jobs remote support cannot fix.
- Patient data you can restore
- Access controls on patient records and business data, with restore tests on a schedule. We find out a backup is broken before an incident, not during one.
- Protected PCs at every desk
- Microsoft Defender and device management on nurse stations, reception PCs, lab machines and back-office laptops.
- HIS and LIS vendors handled for you
- We deal with your HIS, LIS and imaging vendors on network, access and server questions, so your practice manager does not have to referee.
- A ransomware plan written down
- Which systems come back first, who decides, and where the clean copies are. Agreed with you before anything goes wrong.
Onboarding
What happens in the first month.
We find out what you have, prove the backups and fix the riskiest gaps before anything else.
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Step 1
Inventory
We list every PC, server, network device, licence and clinical-system vendor at each site.
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Step 2
Backups proven
We open every backup job and restore a sample, including the patient-records database where we have access.
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Step 3
Security gaps closed
MFA, Defender, firewall rules and admin accounts are fixed in order of risk.
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Step 4
Helpdesk live and first report
Staff start raising tickets with us. You get a written report of what we found, what we fixed and what is still open.
Best fit
Who we usually work with in healthcare.
Single sites and multi-branch groups in Dubai, Sharjah, Abu Dhabi and across the UAE, supported onsite from our Sharjah head office.
- Clinics and multi-branch healthcare organisations
- Hospitals and healthcare groups
- Dental groups and specialty centres
- Diagnostic centres
- Medical trading firms
Serving a different sector?
The same support, security and backup service runs for manufacturers, traders and group companies. See multi-entity group IT or IT support in Dubai.
See all industries Missan servesHealthcare IT questions
What practice managers and hospital IT leads ask us first.
Do you support hospitals and clinic groups with several branches?
Yes. One agreement covers every branch, with the same device and security settings at each site. Onsite engineers cover all seven emirates from our Sharjah head office, and we work directly with your clinical-system vendors at each location.
What response times do you commit to?
Response targets are agreed per priority level and written into the contract. An outage that stops patient registration or clinical systems sits in the top priority level. We do not publish a single number because it depends on how many sites you have and where they are.
Can you complete our security questionnaire or vendor assessment?
Yes. Send it through the enquiry form with your other tender documents and we reply within one business day. We can also share relevant case studies and references for shortlisting.
How do you protect patient data?
Sign-in controls and MFA, Microsoft Defender on every device, email filtering, firewall rules, controlled document workflows, and backups that we restore on a schedule. On top of that, a written ransomware recovery plan so patient records can be brought back if an incident gets through.
How is pricing worked out, and what if we want to leave?
Managed support is quoted on your user count and sites, with project work quoted separately. Your Microsoft 365 tenant and admin accounts stay in your organisation’s name, and the documentation we build is yours to keep if you move on.
How long does onboarding take?
Most clinics are on our helpdesk within the first month. We take inventory, prove the backups, close the worst security gaps and then send you a written first report.
Tell us about your facility
Clinic, hospital or lab: how many sites, which clinical systems, and any compliance requirements. We reply within one business day.
Find out where your IT stands.
The free IT health check (AED 1,800 value) is a one-session review of your support, security, Microsoft 365 and backups. You get a written list of what to fix first.