IT services for US companies
IT services for US companies, delivered remotely from the UAE
We are a managed IT provider with our head office in Sharjah, UAE, and 22+ years in the business. US companies use us for two things: running the IT of their Middle East offices, and covering the hours when their own team is asleep. We have no office in the USA and do no onsite work there.
Talk to our team today. Mon–Sat, Dubai time.
What we already do across borders
For Dicetek, a technology firm with a UAE head office and an India office, we configured the India firewall, renewed the head office firewall, run VPN access for staff across locations and put every server through an offline backup and restore cycle. The India office is supported by the same team as head office.
For ILLUMIN8 we run Microsoft 365 Business Premium for 130 users, plus the firewall, VPN and cloud backup.
- 22+ years, 5,000+ clients served since 2004
- 10,000+ projects delivered since 2004
- 4.6★ from 200+ Google reviews
- Microsoft Solutions Partner for AI Business Solutions
- windream Exclusive Middle East Partner
When it makes sense for the USA
Where a UAE-based provider helps a US company
A UAE provider is not the right answer for every company. These are the cases where it is.
- 1
US companies with a Gulf office
Your head office IT team runs the US side. The office in the UAE, Riyadh or Doha needs someone on its own clock who knows the region. We run that office day to day and report into your US team, working inside your existing Microsoft 365 tenant and security tools.
- 2
An overnight shift for your helpdesk
Our working day (08:30 to 17:00 UAE time, Monday to Friday, plus Saturday morning) ends as the US East Coast day begins. Tickets your team logs at close of business can be worked while you sleep, and patching or maintenance windows can run outside your office hours.
- 3
Microsoft 365 tenant management
Licensing, Conditional Access, Intune, Defender and Copilot readiness, run by a Microsoft Solutions Partner for AI Business Solutions and Cloud Solution Provider.
- 4
Security operations for the Middle East estate
Endpoint, email and identity protection with managed detection and response, so alerts from your Gulf users are triaged by people who know those sites. Alerting is automated around the clock; our engineers work business hours plus agreed out-of-hours cover.
- 5
windream for Arabic and English documents
If your Middle East business needs governed document management and archiving for Arabic and English records, windream is available in the region only through Missan as the exclusive Middle East partner.
Services delivered remotely
What we run for clients in the USA
Each of these is delivered over secure remote connections from the UAE, under one agreement and one monthly report.
How remote delivery works
The practical details for the USA
Head office in Sharjah with teams in 3 countries (the UAE, India and Uzbekistan). We have no office in this country.
- Hours overlap
- Very little. UAE time is 8 hours ahead of New York in the US summer and 9 hours ahead in winter, so our day closes around 08:00 to 09:00 Eastern. We are useful to US teams as an overnight shift and as the daytime team for your Gulf offices, not as a US-hours helpdesk.
- Onsite
- There is no onsite service in the USA. Everything we do for US-based users is remote. Onsite work is available only in the UAE, and in other Gulf countries by arrangement.
- Contracts
- Your agreement is with Missan Global in the UAE. Scope, response targets, reporting and the exit terms are written into it before work starts. We review your NDA, data processing terms and security questionnaire as part of scoping.
- Data residency
- We work inside your tenant and tools under admin roles you grant and can revoke. Your Microsoft 365 data stays in the geography Microsoft has assigned to your tenant. If you use FortGrid backup, we confirm the storage region in writing before you sign.
IT services the USA: questions
What buyers ask us first.
Do you have an office or staff in the USA?
No. Our head office is in Sharjah, UAE, with teams in 3 countries (the UAE, India and Uzbekistan). US clients are served remotely, and there is no onsite service in the USA.
What hours will you support us?
Our working hours are Monday to Friday 08:30 to 17:00 and Saturday 08:30 to 14:00, UAE time (UTC+4). That ends around the start of the US East Coast day. Automated monitoring and alerting run around the clock, and out-of-hours cover can be agreed in the contract. We do not offer a US-hours helpdesk.
Will you complete our security questionnaire?
Yes. Send it with your requirements and we reply within one business day with a plan for completing it. We answer from how we actually work and do not claim certifications we do not hold.
Can you work alongside our internal IT team?
That is the usual set-up for US companies. Your team keeps ownership of the tenant and policies; we take on agreed work such as the Gulf office, overnight patching or Microsoft 365 administration, with access limited to what that work needs.
How do we leave if it does not work out?
The exit terms and notice period are in the contract. On exit we hand back admin access, documentation and any credentials we hold, and remove our tools from your environment.
How is pricing worked out?
From the scope: number of users and devices, which services, and any out-of-hours cover. We do not publish prices; you get a written proposal after a scoping call.
Related pages
- IT services for the UK
- IT services across the GCC
- International companies in the UAE and GCC
- Microsoft 365 and Copilot
- Managed cybersecurity and MDR
- Dicetek case study
Send us your requirements or your security questionnaire and we reply within one business day. Call +971 6 562 6006.
Tell us what you need
A short note is enough. We reply within one business day.
Running an RFP or vendor evaluation?
Send the tender pack or security questionnaire. We reply within one business day and can share credentials, case studies and references for shortlisting.