Existing clients
Support, the way you already know it.
For existing Missan 365 and Missan clients — every channel below reaches the same accountable support team. Pick whichever route suits the issue; nothing gets lost between them.
Support channels
Three ways in — one accountable team.
Portal, email or phone: every request lands with the same Missan support team and follows the same escalation path.
Client portal
Raise a new ticket, follow up an open one and see the full history of your requests in one place.
Opens the Missan 365 support portal
support@missan365.com
Email us and a ticket is logged directly with the support team — ideal for non-urgent requests with attachments or detail.
+971 6 562 6006
Call for urgent or business-critical issues. Critical incidents escalate to a senior engineer — not a ticket queue.
How Missan responds
The commitments behind every ticket.
One business day
New enquiries are answered by a real person within one business day.
Named escalation
Business-critical issues are escalated to an engineer within your first-response target.
Onsite across the UAE
Onsite engineers dispatched from our UAE head office to every emirate.
Structured 30-day switch
Moving from another provider? We hand over in a structured 30 days, so day-to-day work keeps running.
Not a Missan client yet? Talk to the team or book a free IT health check.