Existing clients
Support, the way you already know it.
For existing Missan 365 and Missan clients — every channel below reaches the same accountable support team. Pick whichever route suits the issue; nothing gets lost between them.
Support channels
Three ways in — one accountable team.
Portal, email or phone: every request lands with the same Missan support team and follows the same escalation path.
Client portal
Raise a new ticket, follow up an open one and see the full history of your requests in one place.
Opens the Missan 365 support portal
support@missan365.com
Email us and a ticket is logged directly with the support team — ideal for non-urgent requests with attachments or detail.
+971 6 562 6006
Call for urgent or business-critical issues. Critical incidents escalate to a senior engineer — not a ticket queue.
How Missan responds
The commitments behind every ticket.
One business day
New enquiries are answered by a senior person within one business day.
Senior escalation
Business-critical issues escalate to a senior engineer — not a ticket queue.
Onsite across the UAE
Local onsite response coordinated from our Sharjah HQ, serving every emirate.
Structured 30-day switch
Moving provider? A structured 30-day handover keeps your operations running.
Not a Missan client yet? Talk to the team or book a free IT health check.