Network, Wi-Fi and firewall AMC · UAE
Network, Wi-Fi and firewall upkeep, on a scheduled contract.
Staff notice the network only when it fails. An AMC keeps switches, wireless and firewalls monitored, updated and documented, so problems are found early and fixed by people who know your set-up. Missan has supported UAE networks since 2004.
Who it is for
For offices and sites that depend on the network.
This contract suits organisations where every desk, phone, camera and cloud application rides on a network that someone must look after, but where no full-time network engineer is on staff.
- Offices with managed switches, several access points and a business firewall.
- Multi-site companies with VPN or SD-WAN links between branches.
- Businesses whose Wi-Fi has grown over the years without a single owner or a current diagram.
- Organisations that want firewall firmware and rules reviewed on a schedule, not after an incident.
- Companies whose network support today means calling someone when it is already down.
What the AMC covers
What a network AMC normally covers.
- Monitoring
- Automated monitoring of covered switches, firewalls, links and access points, with alerts acted on by our team.
- Firmware and patching
- Firmware updates on network and security devices, planned in an agreed window with a way back if something fails.
- Configuration backups
- Device configurations saved on a schedule, so a failed unit can be replaced and restored quickly and accurately.
- Firewall and VPN review
- Periodic review of firewall rules, remote-access accounts and site-to-site tunnels, with agreed changes applied.
- Wi-Fi health
- Checks of access point status, channel use and client complaints, with tuning where it helps.
- Documentation
- A current network diagram, address plan and device list, updated whenever something changes.
Normally excluded
Typically outside the base contract.
- Replacement switches, access points, firewalls and optics, and vendor support or subscription renewals.
- Redesigns, new site builds, cabling and moves to a new firewall or wireless platform, which are scoped as projects.
- Internet circuits and carrier faults, where the carrier holds the contract, although we can raise and follow up faults with them.
- Recovery from an incident that began before the contract started.
The final scope is written into the contract, and we go through it with you before you sign.
How support works
From alert to resolution, with a record.
Channels
Phone, email and WhatsApp reach our helpdesk. Automated alerts from monitored devices open tickets on their own.
Ticketing
Each fault or change request is a ticket, so you can see what happened, who handled it and what was altered.
Escalation
Helpdesk staff pass network and firewall faults to an engineer. Response targets by priority are agreed and written into the contract.
Standard cover runs Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 (Dubai time). Anything outside that is agreed in the contract.
Getting started
How a network AMC typically starts.
This is a typical process. The detail changes with the size of your estate and the number of sites.
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Step 1
Inventory and audit
We list every switch, access point, firewall and link, with model, age, firmware and support status.
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Step 2
Baseline
We back up configurations, record rules and tunnels, and note known weaknesses before changing anything.
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Step 3
Monitoring set-up
Covered devices are connected to monitoring and alerting, and alerts are tested end to end.
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Step 4
Reporting cadence
We agree what the regular report contains, how often it arrives and who reviews it with us.
How pricing is structured
Set after a survey of your network.
A small office and a ten-site group cannot share a price list, so we do not publish a figure. After the survey you receive a written price with its working. The usual structures are below.
For the factors that move an AMC price, read what an IT AMC costs in the UAE.
Per device
Each switch, access point or firewall is a line item. Transparent for estates that change little.
Per site
One fee per location covering its network equipment. Practical when the device count shifts from year to year.
Tiered
Levels of cover, from monitoring and updates to full management with onsite visits, so the depth matches the risk.
Next step
Ready to talk through the contract?
Request an AMC quote, or start with a free Infrastructure Health Check to see where you stand before you commit.
Questions
What buyers ask before they sign.
What does a network, Wi-Fi and firewall AMC cover?
Monitoring, configuration backups, firmware updates, rule reviews and fault handling for the switches, access points, firewalls and links listed in the contract. The equipment list and the tasks for each item are agreed after a survey.
Can you support network equipment from different vendors?
Usually yes. We survey the estate first and confirm which models still receive firmware updates. For products we can only support on a best-effort basis, the contract says so openly.
Is firewall rule management included?
Routine rule reviews and agreed changes can be included. Large redesigns, such as moving to a new firewall platform, are scoped as separate projects. Please verify current vendor licensing and subscription terms for any security services on the device.
Do you cover multiple sites and VPN links?
Yes. Several sites can sit under one contract, with site-to-site links monitored and the configuration documented for each location.
Will the AMC fix poor Wi-Fi coverage?
Support covers keeping the wireless system you have healthy and tuned. If the coverage was never designed properly, we recommend a survey first and quote any redesign separately, so the fix is not hidden inside the contract.
Tell us about your environment
How many sites, what equipment you run, and what your current support covers, if anything. We reply within one business day.
Request an annual maintenance quote.
We review your environment first, then send a written proposal with the scope spelled out.