IT AMC, Dubai
An IT AMC in Dubai that does more than close tickets.
An annual maintenance contract should make the same problems stop coming back. Ours covers helpdesk, onsite visits from our Sharjah head office, scheduled maintenance and a monthly report. For IMS in JAFZA, that meant a server room build and a full network upgrade at its head office.
What's included
What a Dubai IT AMC from Missan covers.
Scope is agreed per contract. These are the core areas.
Case studies: IMS (JAFZA server room and network) and Dicetek (rebuilt server backups with an offline restore test on every server).
- Users and devices
- PCs, laptops, printers, user accounts and the everyday "it will not print" calls.
- Preventive maintenance
- Scheduled checks on servers, network, updates and backup jobs, done on a calendar you can see.
- Helpdesk and onsite visits
- Remote help first. An engineer comes to your Dubai site from Sharjah when the fix needs hands.
- Microsoft 365
- Mail, Teams, licences and sign-in problems handled inside the contract.
- Security hygiene
- Antivirus, patching and firewall health checked routinely. Managed detection and response is an add-on.
- Monthly report
- Tickets, repeat problems and what we recommend fixing next.
Is your current AMC working?
Four questions to ask your provider.
- Are the same problems coming back every month?
- When did anyone last restore a file from your backup to prove it works?
- Does the contract say anything about security, or only about tickets?
- Do you get a report each month, or only an invoice each year?
If the answers are vague, the free IT health check shows where the gaps are.
How it works
From enquiry to contract.
- 1
Site review
We count users, devices, servers and network kit, and note what is out of support.
- 2
Proposal
A fixed annual scope and fee based on the review, with the visit schedule written in.
- 3
Onboarding
Handover from your current provider, admin access confirmed in your name, and the helpdesk goes live.
Questions
What Dubai buyers ask before signing an AMC.
What is an IT AMC?
An annual maintenance contract: IT support and scheduled maintenance for a fixed term and a fixed fee. Ours includes helpdesk, onsite visits, preventive checks and a monthly report.
Do you cover all of Dubai?
Yes. We support companies across Dubai from our Sharjah head office, with engineers going onsite anywhere in the city.
What does an IT AMC cost?
It is priced per user or per device, depending on scope. Our IT AMC cost guide gives indicative bands, or ask us for a quote.
What response times are in the contract?
Response targets are agreed per priority level and written into the AMC. Anything the helpdesk cannot close is escalated to an engineer within your first-response target.
Can we leave our current AMC before it ends?
Often yes. We plan the handover around your notice period so there is no gap in cover.
Can an AMC include cybersecurity?
Yes. Antivirus, patching and firewall checks are included. Managed cybersecurity and MDR can be added for detection and response.
Related: IT AMC UAE · IT AMC cost guide · IT support Dubai · Managed IT Dubai · IMS case study
Get an IT AMC proposal for Dubai
Tell us your user count and office location. We reply within one business day.
Need IT support you can actually reach?
Tell us how many users and sites you have and what is going wrong. We reply within one business day with a support plan and a price.