Managed IT services, Dubai
Managed IT services for Dubai companies that want IT run properly.
We run the helpdesk, look after Microsoft 365, check that backups restore and send you a report every month. Dicetek, a Dubai-headquartered technology firm, runs its UAE and India offices this way. Engineers go onsite across Dubai from our Sharjah head office.
What we manage
What one monthly contract covers.
Scope is written per site and per user count. These are the usual parts.
- Helpdesk and onsite visits
- Staff raise tickets by phone, email or WhatsApp. When a remote fix will not do, an engineer drives over from Sharjah.
- Microsoft 365
- Mailboxes, Teams, SharePoint, licences and MFA. The tenant stays registered in your company’s name.
- Security basics
- Endpoint protection, patching, email filtering and firewall checks. Detection and response can be added through our MDR service.
- Backups
- We check the jobs daily and restore a sample on a schedule, so you know which backups actually work.
- Servers and network
- Servers, Wi-Fi, switches, VPN and links between your Dubai premises and any branches.
- Monthly report
- Tickets, repeat problems, risks found and what we plan to fix next. Written for the person who signs the invoice.
Who it suits
Dubai SMEs and mid-market firms.
- Dubai companies with 20 to 500+ users and no full in-house IT team
- Offices in DIFC, Business Bay, JLT, Deira, Al Quoz or the free zones
- Firms replacing an AMC that only closes tickets
- Groups with several entities, branches or an office outside the UAE
Onboarding
Three steps to a working service.
- 1
Discover
We list every user, device, licence, server and vendor, and confirm you hold the admin accounts and the domain.
- 2
Propose
A written scope and monthly fee based on what we found, per user and per site.
- 3
Take over
Your current provider stays in place until our side is working. Then the helpdesk goes live and the first monthly report follows.
Moving from another provider? Read switch to Missan.
Questions
What Dubai IT managers ask us first.
How is managed IT different from IT support in Dubai?
IT support fixes problems as they come in. Managed IT covers the whole environment for a fixed monthly fee: monitoring, patching, backups, Microsoft 365, security basics and a monthly report. If you only need support, see our IT support Dubai page.
Where is Missan based, and how do you cover Dubai?
Our head office is in Sharjah, with teams in 3 countries. Engineers go onsite across Dubai from Sharjah, and most tickets are fixed remotely first.
What response times do you commit to?
Response targets are agreed per priority level and written into the contract. Anything the helpdesk cannot close is escalated to an engineer within your first-response target.
Can you complete our security questionnaire or vendor pack?
Yes. Send it through the enquiry form and we reply within one business day.
How is the monthly fee worked out?
It depends on users, sites and scope. We quote after the discovery so the fee matches your real environment, not a guess.
Can you support our offices outside the UAE?
Yes, remotely, for offices in the US, UK, India, Uzbekistan and the Middle East. Dicetek’s India office is one example: new firewall, VPN and backups, managed from the UAE.
What if we want to leave?
Your Microsoft 365 tenant, domain and admin accounts stay in your company’s name, and the documentation we write is yours. We hand everything over in writing.
Related: IT support Dubai · Managed IT services · IT AMC Dubai · Cybersecurity & MDR · Dicetek case study
Request a managed IT proposal
Tell us your user count and where your offices are. We reply within one business day.
Need IT support you can actually reach?
Tell us how many users and sites you have and what is going wrong. We reply within one business day with a support plan and a price.