For enterprise and procurement teams
An established IT partner for organisations that cannot afford to get IT wrong.
Missan has run IT for mid-market and enterprise organisations since 2004, with teams in 3 countries. You get one named account lead, one contract and our commitments in writing. Below is everything a procurement team usually asks for: registration numbers, partner IDs and how we answer an RFP. Every number can be checked with the issuer.
Clients we can name
Organisations that work with Missan
Many clients have been with us for more than a decade. 5,000+ clients served since 2004; the names below agreed to be shown.
- ILLUMIN8Manufacturing
- SpatialAerospace & composites
Industrial supply - IndemnityInsurance
- MillenniumRetail & fashion
- DicetekIT consulting
- Emirates Industrial CityIndustrial zone
- ShurooqGovernment
- GEA Middle EastIndustry
- APT Global MarineMarine services
- EMICIndustry
Vendor fact sheet
Copy these straight into your vendor form.
The fields registration portals ask for, in the order they usually ask.
- Legal entity name
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MISSAN COMPUTER L.L.C.SP
Sharjah Mainland, UAE. Trades as Missan Global
- Trade Licence No.
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527553
Issued in Sharjah · valid to 17 April 2027
- D-U-N-S Number
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561404377
Dun & Bradstreet global business identifier
- Year established
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2004
22+ years of continuous trading in the UAE
- Microsoft AI Cloud Partner Program ID
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1645640
Verifiable with Microsoft
- Head office
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Office 1503, 15th Floor, Lake Corniche Street, Al Majaz, Sharjah, P.O. Box 21017, UAE
Teams in 3 countries: the UAE, India and Uzbekistan
- Phone
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+971 6 562 6006
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info@missanglobal.com
Copies of the trade licence, Microsoft designation letter and award certificates are available for RFP files on request. request the vendor document pack or send your security questionnaire via our trust centre. Need the full set for a tender? Request our tender and credentials pack, and see projects we have delivered. Registering us as a supplier? Our supplier information page has the vendor-form details in one place.
RFP-citable credentials
Credentials issued by someone other than us.
Each one names the issuer, so your evaluators can check it.
Microsoft Solutions Partner for AI Business Solutions
Confirmed by Microsoft in July 2026, alongside our Microsoft Cloud Solution Provider status. You can verify it with Microsoft using partner ID 1645640. We will send the signed designation letter for your RFP file.
Read the announcementSangfor Gold Partner — Middle East
Gold tier with Sangfor for firewalls, endpoint security and private cloud. Useful if your evaluation scores security capability separately.
Sangfor private cloudExclusive windream partner for the Middle East
We are windream’s exclusive partner for the Middle East. Emirates Industrial City went paperless on it with us; ILLUMIN8 uses it to send verified order data straight to production.
Compliance with windream2025 industry awards
Best Enterprise IT Solution Provider of the Year (Reseller Middle East Partner Excellence), CEO Business Maestro for founder Abu Amir, and two World Business Outlook awards: Innovative Tech Solutions Provider of the Year — UAE and Outstanding Leadership in IT & Cloud Services — UAE.
See the full numbersWhy larger organisations pick us
The questions evaluation committees ask, answered.
- We have been trading since 2004
- Licence current to April 2027 and checkable against the Sharjah registry. 5,000+ clients served since 2004, and many clients have been with us for more than a decade.
- One contract instead of five
- Support, security, Microsoft 365, backup and communications under one agreement and one escalation path. Your vendor register gets shorter.
- Multi-site and multi-country
- Teams in 3 countries: the UAE, India and Uzbekistan, with the head office in Sharjah. Onsite across the UAE; remote coverage for sites in the US, UK, India, Uzbekistan and the wider Middle East.
- Commitments in writing
- What we promise on response, escalation, onsite cover and provider switches is published below. Hold us to it in the contract.
RFPs, tenders and vendor registration
How an RFP with us usually runs.
Four steps. The promises in them are the same ones we make to every client.
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01
You send the RFP or vendor form
We reply within one business day, from a person, with any clarifying questions.
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02
Scoping call
Sites, user counts, current providers, compliance requirements and how your committee will score. Usually an hour. We would rather ask now than guess in the proposal.
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03
Documents and questionnaire
Trade licence, Microsoft designation letter, award certificates and your security questionnaire, completed. If we cannot meet a requirement, we say so in writing.
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04
Proposal and transition plan
Scope, response targets per priority, pricing and, if you are replacing an incumbent, a 30-day handover plan with both providers running in parallel until ours is proven.
Work we can name
Three clients that run on more than one site.
ILLUMIN8 FZE
130 users on Microsoft 365 Business Premium across offices, a factory and a warehouse, with operations in Dubai and India.
Dicetek
Firewalls, VPN and backups for the Dubai head office and the India office. Every server put through an offline restore test.
Emirates Industrial City
A paperless office on windream, plus a Dell SAN our team deployed on site. The CEO tells it on video.
Published commitments
What we commit to, word for word.
Quote these in your evaluation exactly as written.
One business day
New enquiries are answered by a real person within one business day.
Named escalation
Business-critical issues are escalated to an engineer within your first-response target.
Onsite across the UAE
Onsite engineers dispatched from our UAE head office to every emirate.
Structured 30-day switch
Moving from another provider? We hand over in a structured 30 days, so day-to-day work keeps running.
Procurement questions
What procurement teams ask us.
Can Missan provide documents for vendor registration?
Yes. Trade licence 527553, D-U-N-S 561404377 and Microsoft AI Cloud Partner Program ID 1645640 can go straight into your forms. Copies of the trade licence, the Microsoft designation letter and the award certificates are available on request.
Will you complete our security questionnaire?
Yes. Send it through the trust centre or with your RFP. Where a control is not in place we will say so rather than leave the box blank, and tell you what it would take.
Trust centreDo you serve government and semi-government organisations?
Yes, in the UAE. The work there is mostly documentation, continuity and audit evidence, and the government page goes into the detail.
IT services for UAE governmentCan you take over from our current provider?
Yes. Your current provider stays in place while we take over, and the old contract only ends once support routes, backups and admin access have been tested on our side.
How the 30-day switch worksWe have offices outside the UAE. Can you cover them?
Remotely, yes. Onsite support covers all seven emirates from our UAE head office. Sites in the US, UK, India, Uzbekistan and the rest of the Middle East are supported remotely, across time zones, by our teams in the UAE, India and Uzbekistan. Dicetek’s India office is one example.
Dicetek case studyRequest a proposal
Send us the requirement — or the RFP itself.
A real person reviews every request and replies within one business day with next steps, clarifying questions or the vendor documents your process needs. Working hours are Dubai time (UTC+4); we work with organisations across the UAE, the GCC and internationally. Prefer to talk it through first? Book a 30-minute scoping call.
Add Missan to your vendor shortlist.
Send the RFP, tender or vendor form. We reply within one business day.