Co-managed IT · UAE
Your IT person keeps the job. We give them a team behind them.
Many UAE companies have one IT person, or a small team, doing everything from password resets to firewall changes. Co-managed IT adds monitoring, patching, security tools, a second line for hard problems and cover when they are on leave, without replacing anyone.
Why IT teams ask for help
The gaps a one-person IT department cannot close alone.
None of these are about skill. They are about hours, tools and having a second pair of hands.
Leave and sick days
When the only IT person is on annual leave, nobody can fix the server or reset the firewall. We cover with documented access and a known procedure.
No monitoring tools
Small IT teams rarely have budget for monitoring, patching and remote management platforms. We bring ours, and your team gets access to them.
Problems above their level
Firewall design, server failures, Microsoft 365 security settings. An escalation line to experienced engineers saves days of searching forums.
Security that needs constant attention
Patching, endpoint alerts, email filtering and MFA reviews take hours every week. We run the routine work so your team can focus on the business.
Projects on top of support
An office move or a Microsoft 365 migration while also answering the helpdesk is where things get missed. We add hands for the project.
Documentation and handover risk
If everything is in one person’s head, the company is exposed. Co-managed work builds documentation as a side effect.
What we can take on
- 24/7 automated monitoring and alerting, with engineer response in business hours and agreed out-of-hours cover
- Patch management for Windows, servers and common applications
- Endpoint protection, email security and MFA managed alongside your team
- Firewall management, rule reviews and firmware updates
- Backup checks and test restores
- Second-line escalation for problems your team wants help with
- Cover for annual leave and sick days, using agreed procedures
- Project engineers for moves, migrations and new sites
- Shared documentation of the network, accounts and systems
How we agree who does what
- 1
Meet your IT team
We start with the people who run IT today: what they handle well, what keeps them up at night and where they want help.
- 2
Write the split
A responsibility list, line by line, of who owns helpdesk, patching, security, backup, firewall and projects. Nothing is assumed.
- 3
Shared tools and access
Monitoring and remote management go in, with access for your team. Admin accounts stay named and in your company’s name.
- 4
Escalation path
Your team knows exactly how to raise an issue to us and what happens next. We agree how leave cover works before the first holiday.
- 5
Monthly review
A short report and call with your IT lead: alerts, patches, open issues and what to improve. The split can change as your team changes.
Built to support, not replace
Co-managed IT works when the in-house person stays in charge. They know the business, the users and the history; we add tools, process and depth. Your IT lead remains the first point of contact for staff unless you want us to take the helpdesk too.
Missan has 22+ years of running IT for businesses, with 5,000+ clients served since 2004 and teams in 3 countries. Many clients have been with us for more than a decade.
Not sure whether co-managed or fully managed suits you? The comparison guide walks through both. If you would rather hand over IT entirely, see managed IT services.
Co-managed vs fully managed IT · Managed IT services · Managed security services · IT outsourcing UAE · IT AMC UAE
Common questions
What is co-managed IT?
A shared arrangement where your in-house IT staff keep running IT and a managed IT provider adds tools, routine management, escalation support and cover. Responsibilities are written down line by line.
Will co-managed IT replace our IT person?
No. It is designed to support them. Your IT lead stays in charge and decides what we handle.
What do you usually take on?
Commonly monitoring, patching, security tools, backup checks, firewall management, escalation for hard problems, leave cover and project work. Every company’s split is different.
Can our IT team use your tools?
Yes. Your team gets access to the monitoring and remote management we install, so both sides see the same alerts and devices.
Do you provide round-the-clock monitoring?
We run 24/7 automated monitoring and alerting, with engineer response in business hours and agreed out-of-hours cover.
How is it priced?
It depends on what we take on, the number of users and devices, and any out-of-hours cover. We quote after agreeing the responsibility split.
Tell us about your IT team
How many IT staff and users you have, and where you need help most. We reply within one business day.
Is your IT person the only one who knows the passwords?
The free Missan IT health check gives your team an outside view of backup, security and documentation, with a written list of what to fix first.