3CX price · UAE
What a 3CX phone system costs in the UAE, and what goes into the quote.
A 3CX quote has four parts: the licence, where it runs, the handsets you actually need, and the setup of your call flows. Missan is a 3CX Partner, and 3CX works with your existing phone system, so you keep your numbers and often many of your handsets. We quote each project per site, in writing, before anything is ordered. 5,000+ clients served since 2004.
Talk to our team today. Mon–Sat, Dubai time.
Get a 3CX quote
Current phone system, number of users and sites, and which numbers you need to keep. We reply within one business day.
Reviewed by Abu Amir, CEO, Missan Global · Updated
3CX Partner
Missan sets up 3CX for call routing, queues and missed-call recovery, and supports it after go-live alongside your network.
ILLUMIN8 FZE · network first
Phones depend on the network under them. For ILLUMIN8 we installed the warehouse network and linked its Dubai site to head office over VPN.
4.6★ from 200+ Google reviews 5,000+ clients served since 2004 Many clients have been with us for more than a decade
What you pay for
The five lines on a 3CX quote.
Prices for each line are quoted per site. The 3CX licence follows 3CX’s own price list.
22+ years · 5,000+ clients served since 2004 · 10,000+ projects delivered since 2004
- 3CX licence
- Sized to your users and how many calls happen at once, in the edition that has the features you need. Renewed annually.
- Hosting
- Cloud, a small server in your office, or a UAE private cloud. The right choice depends on your lines, internet connection and number of sites.
- Handsets, only where needed
- IP desk phones for reception and fixed desks. Everyone else can use the 3CX app on mobile or laptop at no handset cost.
- Setup and call flows
- Extensions, office-hours rules, ring groups, queues, auto attendant and voicemail to email, built from how your team answers calls.
- Number porting coordination
- We work with your telecom provider so existing numbers move to 3CX without customers noticing.
- Support after go-live
- A monthly support line, or the phone system included in your IT AMC or managed IT agreement.
Cost drivers
What makes a 3CX project cost more, or less.
- Number of users and simultaneous calls. This sets the licence size, the biggest recurring line.
- Desk phones versus the app. Every desk phone avoided is hardware you do not buy.
- Sites. Branches can share one system, with free internal calls between them, but each site needs a network that can carry voice.
- Call flows. A simple reception and ring group is quick. Multiple queues, departments and languages take longer to build and test.
- What you already have. Because 3CX works with your existing phone system, a staged move usually costs less than a full replacement.
- Network condition. Poor call quality is usually the network or internet line. If it needs work first, we say so in the quote.
How we quote
One written price before anything is ordered.
Send us your current phone system, number of users and sites, and which numbers you must keep. We review it, ask a few questions about how calls are answered today, and send a written quote with each line above priced separately. Anything that changes later is quoted in writing first.
Comparing options? Read Teams Phone vs 3CX and the VoIP and 3CX migration checklist. For the full service, see business phone systems on 3CX.
How a project runs
How a 3CX quote becomes a working phone system.
One department or site moves first. The old system keeps working for everyone else until the new one has run a full week.
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Step 1
Site survey
An engineer visits, records what is installed today and what the business needs from it, before anything is priced.
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Step 2
Fixed quote
You get an equipment list, the labour, a schedule and one written price. Anything that changes on site is quoted in writing first.
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Step 3
Staged rollout
One site, floor or group at a time. The old setup stays in place, with a tested way back, until the new one is proven.
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Step 4
Handover and support
Documentation, admin access in your company’s name and a walkthrough. Then support under an AMC or managed IT if you want it.
After go-live
What phone system support covers.
- 3CX updates applied in an agreed window, after a configuration backup.
- Licence renewals tracked, with a quote before expiry.
- New users, handsets, call flows and holiday routing handled as support requests.
- Call quality problems checked across the phone system, network and internet line together.
- Support hours Monday to Friday 08:30 to 17:00 and Saturday 08:30 to 14:00 (UAE time), with out-of-hours cover agreed in the contract where needed.
Support runs Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 (Dubai time), with out-of-hours cover agreed in the contract where you need it. We reply within one business day to anything that is not urgent. See IT AMC contracts and managed IT services.
Questions
What buyers ask before they sign.
How much does a 3CX phone system cost in the UAE?
It depends on four things: the 3CX licence size and edition, where 3CX runs (cloud, a small server in your office or a UAE private cloud), how many desk phones you need, and the setup work for your call flows and number porting. Missan gives you one written quote covering all of them after a short review of your users, sites and lines. Ask for it with the 2-minute quote form on this page.
Is the 3CX licence a one-off or a yearly cost?
3CX licences are renewed annually, and the price is set by 3CX’s own price list for the edition and size you need. We track the renewal date and send you the quote before it expires, so the system never lapses unnoticed.
Do we have to buy new desk phones?
Not necessarily. Many staff can use the 3CX app on their mobile or laptop with no handset at all, and some existing IP phones can be reused. Desk phones are usually only needed at reception and fixed desks, so the handset cost is often much lower than people expect.
Are phone line and call charges included?
No. Your numbers and call charges stay with your telecom provider and are billed by them as today. 3CX connects to those lines; we coordinate with the provider so your numbers keep working.
What does ongoing support cost?
Support after go-live is either a monthly line on its own or part of an IT AMC or managed IT agreement. Our published managed IT tiers start from AED 110 per user per month (Essential), AED 185 (Professional) and AED 300 (Enterprise), and the phone system can be included in that scope.
Is 3CX cheaper than replacing our old PBX?
Often, because 3CX works with your existing phone system: you can keep your numbers and many handsets and move extensions across in stages instead of replacing everything at once. We will tell you if keeping the current system for now is the cheaper option.
Do you serve Dubai and the other emirates?
Yes. We serve Dubai, Sharjah, Ajman, Abu Dhabi and the northern emirates from our Sharjah head office.
Planning a project? Get it scoped first.
Send us the brief, the deadline and what you have today. An engineer reviews it and we reply within one business day with next steps.